We’re here to help
Have questions about BCN solutions? Reach out to discover how we can help you meet today's business needs and seize tomorrow's opportunities. Our expert and tenured teams are available to assist with any billing, sales, or maintenance questions. As always, the entire BCN team is committed to providing you with the best service and support experience possible. Need to view your account details or pay an invoice? Log in to the BCN Customer Portal.
BCN Customer Service
[email protected]
888.866.7266
877.821.1212
Our Customer Service Team is available
Monday – Friday, 8:00AM – 6:00PM EST
Should you have any questions about BCN services, including Billing Inquiries, our expert team stands ready to assist.
SALES OFFICES
- Arizona
- Florida
- Georgia
- Illinois
- Indiana
- Maine
- Massachusetts
- North Carolina
- Pennsylvania
- South Carolina
- Texas
- West Virginia
- Wisconsin
BCN Service Assurance
[email protected]
888.866.7266, options 1,1
Having an issue with any of our products or services? Our expert Repair Team is available 24/7/365 to assist.
TO CREATE A REPAIR TICKET
Send email to [email protected]
Use the BCN Portal
888.866.7266, options 1,1
PLEASE INCLUDE THE FOLLOWING INFORMATION
- Account number
- Circuit ID, phone number(s), or product having trouble
- Complete service address
- Issue symptom
- Local contact name, phone, and email address
- Access hours to the demarcation point
Online Bill Pay
NEED PORTAL ACCESS?
- Visit the BCN Customer Portal Login Page
- Click NEW USER and follow the prompts
- Submit the following information to complete your account setup:
- Account number
- Account phone number or Product ID
Forgot your password?
Reset your password here.
New Orders
We’re happy to support you in adding new services to your BCN account. Please follow the instructions below to request additional services.
DURING IMPLEMENTATION
Please contact us by email through BCN Partner Support or by getting in touch with the BCN Project Manager for your account. You can also email [email protected] for assistance.
POST IMPLEMENTATION
Please reach out to the BCN Customer Service Team for assistance.
[email protected]
888.866.7266
877.821.1212
